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Read John Brandt’s latest “On Leadership” Columns

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Customer Service From Hell: Where saying "sorry" means never having to solve a customer's problem.

04.01.08
Lies, Lies and More Lies: Translating what the guy across the table really means.

03.01.08
Priority, Schmiority: Understanding the who-do voodoo of to-do.

Manufacturers and the companies who help them face unique challenges. The Manufacturing Performance Institute provides research and benchmark data targeted specifically to manufacturing needs. Demo our Manufacturers Benchmarking Toolkit featuring data from over 2,000 facilities collected annually.

Service and distribution firms often have trouble quantifying great performance. The Management Performance Institute offers new solutions in measuring customer value and operational effectiveness.

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